Frequently Asked Questions
How secure is our information?
We have taken numerous precautions to protect the information in our
databases. However, we cannot prevent errors contained in the technology itself
(e.g. server software, database software, etc.). We update our systems as soon
as updates are available and we monitor news feeds and websites related to
security and will make changes as needed. All credit card information is kept
solely on the PayPal system and is not available in any way through our system.
Why do you use PayPal for credit card processing?
We have evaluated and implemented numerous credit card processing systems, and
believe that PayPal is the best option. As identity theft increases from
compromised databases, we believe that the fewer places where you input your
credit card number online, the better.
Do I need a PayPal account to sign up for this
service?
No. PayPal no longer requires you to sign up for a PayPal account for
credit card processing for the annual subscriptions. They will offer you an
account at the end of the process, but you do have the option of declining.
However, as we stated in the previous section, we do believe that PayPal
provides a service that minimizes your security risk while shopping online. You
will, however, need a PayPal account for the monthly subscription plans.
Does this service replace my informational website?
At the moment, no. This service is strictly to provide private online
communities. We may in the future create a "public
pages" feature that will allow you to advertise your church,
association, or whatever else you may want the general public to see.
How quickly will my server space fill up?
Each account begins with a limit of 200 MB of server space. Every text posting
(e.g. news, calendar, blog, etc.) will use very little space in the database.
Photo uploads are the primary user of server space. However, because of our
"smart" algorithm that resizes and optimizes photos, every photo is usually
reduced to well below 100 KB. So even if every photo is reduced to about 100
KB, that would be roughly 10 photos for every 1 MB! A lot of similar services
do not offer this feature because they want you to pay additional fees for
extra space.
Do you sell the information collected from our members?
Absolutely not. However, we cannot prevent users from within your communities
from gathering your data. For this reason, we recommend on the registration
pages signing up for a new email account. In addition, minimal other
information is required as users are registering for your communities.
Do you allow "hate groups" to use this service?
We are committed to preventing hate groups from using this service. We will
cooperate fully with all levels of law enforcement and provide them with any
information that they require.
Can people link directly to images that I post?
As many users have discovered, this service cannot be used
as a photo repository. In other words, users cannot link directly to the
images on these sites for their own sites or message board postings. This
was intentional. In most cases, people want to create such links to preserve
their own server space or bandwith usage. Doing so also violates the site's Terms
of Service and will result in the closing of your group's WebOhana.